FREQUENTLY ASKED QUESTIONS: 

What color will my hair come in?: The hair on Jacebeauty.com comes in a color range of #1B (Off-black) through color #2 (Darkest Brown).

For info about our RussianFede.com collection, please click here.

What products do I use?
You can use any sulfate-free shampoo and conditioner on our hair. We recommend using a deep moisturizing shampoo and conditioner. Do not use Clarifying shampoos and conditioners unless you are removing excess product build up. (Do not use clarifying products more than 1 every 2 months as they can strip the hair and cause dryness). 

Try not to use 2-n-1 poos/conditioners. Shampoos are for cleansing and removing residue. Conditioners are for depositing onto the hair. Use them separately. Jace hair does not need to be co-washed repeatedly. This will cause build-up. Jace hair performs best when clean and free of residue.

We also caution that a leave-in conditioner used for a few days will create build-up leaving the hair heavy and sticky. So, be sure to wash product from the hair frequently. 

We DO NOT recommend using Deva Curl products, Revlon Colorsilk Black hair color, or using a regimen with water+conditioner as a styling product. These have been found to cause dryness, tangling, and severe product buildup which leads to performance issues. 

DO NOT use heavy oils in the hair. The hair works best when kept clean, or with light styling products. 

You should wash your hair in the shower with soft down ward strokes. Do not rustle the hair in a ball or bunch the hair all together while washing. This is will result in tangles. Try to follow the direction that your hair is sewn in.

 

How Do I define my Curls?

To further define the curl pattern of wavy or curly hair, you can use hair foam or mousse. We recommend Ebin Wrap foam for a lightweight product that works great with wavy, curly and kinky hair (available at most beauty supply stores).

 

Length Ranges:

When you order, for example, 18-20" hair, you will receive hair bundles that are 18", 19", or 20". We suggest you make sure you order from the correct length range, so you are not disappointed. For example, if you must have at least 20" hair; don't order 18-20", and hope for 20". Order 20-22", and make sure you receive the length you need or longer. 

How Many Bundles Should I Order?:

Keep in mind, if you are wearing kinky curly, you'll need less hair than if you are wearing a loose wavy pattern. The more coarseness and kinkiness, the less hair you will need-

For lengths between 12-16", you should order 4 HALF bundles (which is the same amount of hair as two 3.5oz whole bundles). 

For example:

1 x 12-14", 3 x 14-16"

For lengths between 16-22", you should order 5-6 HALF bundles (2.5 - 3 whole bundles). 

For example:

1 x 16-18", 2 x 18-20", 2 x 20-22")

 

For lengths above 22", you can order 3+ full or 6+ half bundles.

For example:

3 x  20-22", 3 x 22-24")

 

Timeframes:

We offer a custom crafted product. To find the processing timeframe for your items, please check the individual product page for details. 

Can I Mix Textures?

Yes, be sure to mix patterns that are only 1 step tighter or looser to ensure that patterns will work well together. We only recommend this with wavy and curly hair, not straight textures.

 

Bundle Weight:

Half bundles are approximately 1.75oz. 

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Do You Sell Unwefted Hair?

Yes, we do. Please contact us with your specific requirements at: sales@jacebeauty.com. Certain restrictions apply.

 

Can I pick up my order?

We are sorry. All orders are shipped out directly to the customer who placed the order.

 

How is hair handled prior to arriving at my door?

Before hair is distributed to our clients, it is inspected, cleaned and conditioned. We insure quality hair is delivered with every order. A professional cosmetologist is recommended for proper care and styling of raw hair.

 

 

ADDITIONAL CARE TIPS AND MAINTENANCE
 

 

Should I seal my wefts?

Great quality hair can last for years. However, wefts may need a little extra support sometimes to withstand the combing, brushing, sewing needle punctures, etc. that can occur over time. If you choose to seal your wefts, please check online for the best sealers to use. 

 

How often do I shampoo?

At least once a week- Twice a week is great!

 

How do I dry the hair?

Use a blow dryer with a diffuser on the end (for wavy or curly hair). If you try to blow dry wavy hair without a diffuser, it will have a straightening effect on the wavy hair and/or disturb the curl pattern.

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Can I color my Jace hair?

You can use permanent color, semi-permanent color, and rinses on the hair. We do not recommend Revlon Colorsilk Black haircolor. We suggest having your hair colored by a licensed professional to avoid damage.

Please note: Repetitive coloring, or perming will damage our hair just as it would your own.

 

Can I swim in the hair?

Yes. We recommend wearing a swim cap whenever you go swimming. The chlorine/salt can make the hair dry and brittle, just as it does our own hair. Even using a swim cap does not completely keep the chlorinated/salt water out. You should always plan on washing your hair after swimming.